Ilada Senanian
nullOpen to work
AboutHello I am Ilada Senanian (Lita)
A motivated and enthusiastic who loves connecting with people, helping them to find the best solution and provide the best satisfied service. I am passionate about customer service so my goal is understand what the customer needs and provide them with the best experience service
My previous job :
SUBJECT MATTER EXPERT (SME)
- Working in multi skills to help agents manage and resolve the problems that occur to the customers.
- Provide clear and accurate information regarding products, services, and company policies.
- Handle customer complaints and concerns efficiently, ensuring resolution and satisfaction.
- Manipulate people in each positions and arrangement workaround for special issue.
- Working in team for seeking new action plan to implement efficiency service and achieve goal.
A motivated and enthusiastic who loves connecting with people, helping them to find the best solution and provide the best satisfied service. I am passionate about customer service so my goal is understand what the customer needs and provide them with the best experience service
My previous job :
SUBJECT MATTER EXPERT (SME)
- Working in multi skills to help agents manage and resolve the problems that occur to the customers.
- Provide clear and accurate information regarding products, services, and company policies.
- Handle customer complaints and concerns efficiently, ensuring resolution and satisfaction.
- Manipulate people in each positions and arrangement workaround for special issue.
- Working in team for seeking new action plan to implement efficiency service and achieve goal.
Experience
- CoSubject matter expertConcentrixAug 2021 - Dec 2024
