About
Experienced HR & Operations with over 7 years of experience in HR administration, employee coordination, operations support, and team management. Skilled in handling employee documentation, attendance management, onboarding processes, scheduling, welfare coordination, and operational problem-solving.Experience
Operations SupervisorJan 2026 - Apr 2026 (4 months)• Supervised and coordinated riders assigned to 7-Eleven delivery operations through outsourcing partner
• Coordinated with 7-Eleven branch staff and DC (Distribution Center) teams regarding daily operations and delivery issues
• Monitored rider attendance, work performance, and delivery operations to ensure service quality and punctuality
• Managed rider documentation, attendance records, work schedules, shift arrangements, and day-off planning
• Handled rider allowances, fuel reimbursements, incentives, and performance-related support
• Resolved operational issues and provided support for riders in daily delivery activities
• Assisted in onboarding new riders and explaining company policies and work procedures
• Managed communication and problem-solving in urgent situations to maintain smooth operations and service efficiency
• Coordinated between riders, branches, and internal teams to ensure timely and accurate delivery operations Human Resources OfficerJun 2018 - Jun 2025 (7 years 1 month)• Managed employee benefits administration (group insurance, social security applications and withdrawals).
• Processed new hire onboarding, orientation, and employment contracts.
• Handled monthly leave records and payroll coordination (including pay slip distribution).
• Assisted in recruitment interviews and pre-employment documentation.
• Coordinated with internal departments for welfare, uniforms, equipment, and facility needs.
• Trained new employees on policies and systems.
• Acted as HR call center to support employee queries regarding jobs and internal processes. Accounts Officer ARJan 2012 - Mar 2015 (3 years 3 months)• Issued invoices, statements, and receipts in SAP system.
• Coordinated with sales and shipping departments for document delivery.
• Maintained accurate purchase order and accounting records.
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