Praewa Lalang (Ferrari)

Experience

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  Community ManagerTelepath · Part-timeJun 2024 - Present (2 years 1 month)- Actively participate in relevant online communities and groups, fostering meaningful conversations and connections with the target audience.
  - Develop and share engaging content that sparks conversation, addresses community needs, and promotes our brand identity.
  - Strategize and implement initiatives to attract new members and grow our brand presence within online communities.
  - Moderate online discussions, address concerns promptly and professionally, and ensure a positive and inclusive online environment.
  - Track key metrics, analyze community engagement, and report on the success of the initiatives.
  - Conduct weekly research on remote-friendly companies and job opportunities, and regularly update the internal backend system with the findings.
  - Work closely with internal teams to ensure brand consistency and a unified customer experience.
  
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  Community Manager & Customer SupportBroearn Co., Ltd. · Full-timeOct 2023 - Present (2 years 9 months)- Ensure daily updates across all community platforms, including announcements and engaging content for each of the company’s three core products.
  - Actively participate in community platforms, fostering vibrant conversations and connections with users.
  - Provide customer support by promptly addressing inquiries, analyzing common questions, and crafting effective solutions to enhance community engagement.
  - Develop creative content ideas, alongside making and organizing activities to strengthen community relationships and engagement.
  - Monitor and evaluate community engagement weekly and monthly, reporting on both strengths and challenges observed.
  - Work closely with internal teams to ensure the best user experience, facilitating awareness of back-end issues and prompt problem resolution.
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  Sales and Marketing AdministratorBangkok Marriott Hotel Sukhumvit · InternNov 2020 - Mar 2021 (5 months)- Process orders via email and phone.
  - Check orders and invoices for accuracy.
  - Contact clients to obtain missing information or answer queries.
  - Update promotions and discounts via email.
  
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  Founder & OperatorLucky Pearl · Self-employedDec 2017 - Sep 2020 (2 years 10 months)Established and operated a personal online jewelry store on Facebook, growing the page to over 15,000 likes and 16,000 followers. Took full ownership of business operations, covering multiple roles including:
  - Social Media Management
  - Content Creation & Graphic Design
  - Customer Service & After-Sales Support
  - Sales & Marketing Strategy
  - Online Advertising Coordination
  - Product Packing & Stock Control
  - Recruitment and Team Coordination
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  Project PartnerOho Corporation Co., Ltd. · OtherMay 2017 - Aug 2018 (1 year 4 months)- Supervised and led the sales team to consistently achieve and exceed sales targets.
  - Provided strategic direction and hands-on support in both sales and customer service.
  - Developed and executed online marketing strategies to promote products effectively.
  - Resolved customer complaints with a focus on service recovery and satisfaction.
  - Monitored customer satisfaction metrics and implemented improvements based on feedback.
  - Facilitated team problem-solving sessions and led brainstorming initiatives to optimize operations.
  - Created engaging content and managed the brand’s secondary Facebook page.

Education

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  Stamford International UniversityMaster of Business Administration, Specialized Studies in Digital Marketing Management2021 - 2023
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  Naresuan University International CollegeBachelor of Business Administration, Major in Tourism and Hospitality Management2017 - 2021

Tools

Languages

• EnglishConversational
• ThaiNative